Returns & Exchanges

If at the time of receiving your order you are not satisfied, you have a period of 30 days to make changes or returns. The return shipping cost is completely free in Spain, with Allkauf taking care of the costs.

To make your return, send us an e-mail, to the following address: shoponline@allkauf.es,

Conditions for return

To make the return, the product must be in perfect condition, along with the manuals, covers, chests, accessories, or promotional gifts included where appropriate. As well as labels and packaging in perfect condition.

For reasons of health or hygiene protection, the return of articles of underwear, swimwear or products that have been unsealed after delivery (perfumery items, cosmetics, makeup and earrings) is not allowed.

Once the merchandise is received in our warehouses, and after checking its status, the amount will be reimbursed according to the payment method made by the customer. Shipping costs will not be reimbursed in any case.

The refund of the purchase amount or of some of its items will be made between 2 and 7 working days from the receipt of the returned products at our facilities.

In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to opt either for the return of the economic amount paid or for the return of the product for another of identical characteristics. In such cases, Allkauf will be responsible for the shipping or return costs of the product, provided that the customer communicates this circumstance within two months from the date of receipt of the shipment.

Returns in our establishments

Items purchased online (www.allkauf.es) can also be returned to our stores.

To make the return, the sales / return receipt must be presented, which must be previously requested by e-mail to shoponline@allkauf.es.

The return data will be sent to our headquarters from where the refund will be made in the same payment method used in the purchase.

Right of withdrawal

If you want to exercise the right of withdrawal, it is necessary to communicate it through a letter or this withdrawal form that can be sent by email, mail, fax or uploaded in the "returns" section within the customer file.

ALLKAUF CORPORATE SLU

Av. Tomás Roca Bosch 3 CCC Puerto Rico Local 186 S Mailbox 167

35130 Mogan

Gran Canaria (Spain)

Fax: (+34) 928 561865

shoponline@allkauf.es

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