Privacy policy

We welcome you to our website www.urban.shop (hereinafter "Urban") and we invite you and explain the terms of our privacy policy before providing us with your personal data in it.

NOTICE MINORS.

Those over 14 years of age can register on Urban as users without the prior consent of their parents or guardian. For minors under 14 years of age, the consent of their parents or guardian is required for the processing of their personal data.

Under no circumstances will information regarding the professional, economic or privacy situation of other family members be taken from a minor without their consent. 

If you are under 14 years of age and have accessed our website without prior notice to your parents, you should not register as a user. 

PRIVACY AND RIGHTS RESPECTED IN URBAN

Our company is characterized by respect and due care for the personal data of our users/clients. As a user, you should know that your rights are guaranteed. 

• Our principles regarding your privacy are the following:

• We do not ask for personal information unless it is necessary to provide you with our services.

• We do not share our users' personal information with anyone, except to comply with the law or if we have your express authorization.

• We do not use your personal data for a purpose other than that expressed in this privacy policy.

Notice about our Privacy Policy: it may change based on legislative or self-regulation requirements, so I advise you as a user to visit and review it periodically. It will be applicable if users decide to fill out a form on any of their contact forms where personal data is collected. 

LEGAL REGULATIONS TO WHICH THIS WEBSITE COMPlies

Urban has adapted this website in accordance with the requirements of the Organic Law on the Protection of Personal Data (hereinafter LOPD) and other applicable regulations, with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (hereinafter RGPD), as well as with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter LSSICE). 

RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

Identity of the Responsible: ALLKAUF 2000 S.L.

Tradename: urban lifestyle 

NIF/CIF: B35594449

Address: AVDA. TOMÁS ROCA BOSCH 3 CCC PUERTO RICO LOCAL 186S, MOGÁN, LAS PALMAS

Email: customer care@urban.shop

 Activitylife: Retail trade of perfumery products, fashion cosmetics, accessories and gift items.

For the purposes of the provisions of the General Data Protection Regulation 2016/679 of April 27, 2016, the personal data that you provide us through the forms on the website will be treated as “web” data. To process the data of our users, we use all the technical and organizational security measures provided for in current legislation. 

PRINCIPLES OF APPLICATION TO YOUR PERSONAL INFORMATION

When we process your personal data, we will use the principles contained in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons, these being:

• Principle of legality, loyalty and transparency.

• Data minimization principle.

• Principle of limitation of the conservation period.

• Principle of integrity and confidentiality.

HOW WE HAVE OBTAINED YOUR PERSONAL DATA ON OUR WEBSITE

The personal data that we process at Urban comes from:

• Contact Form

• Web Client Registration

RIGHT

The interested party can exercise the following rights:

• Right to request Access to your personal data, and obtain information about whether we are processing personal data that concerns you or not.

• Right to request Rectification of your inaccurate data, or, where appropriate, request your Suppression when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

• Right to request Limitation of Treatment of your Data, in which case we will only keep them for the exercise or defense of claims.

• Right to request the Opposition to the Processing of your Data, in certain circumstances and based on reasons related to your particular situation.

• Right to the Portability of your Data.

• Right to Withdraw Consent Given, without said withdrawal affecting the legality of previous treatments based on said consent.

• Right to effective judicial protection and right to complain before a Control Authority.

PURPOSE OF TREATMENT

When a user connects to our website to, for example, send an email to the owner, make a contract or request a service, they are providing personal information for which they are responsible. Urban Such information may include personal data such as IP address, physical address, name, email address, telephone number and other information. By providing such information, the user gives their consent for their information to be collected, used, managed and stored by Urban, as only described and detailed in the Legal Notice and in this Privacy Policy. In Urban, there is a data collection system where we process the information provided to us by interested parties with the following purpose:

• Contact form:  We request the following personal information: name, email, subject and message. To respond to the requirements of users of Urban, we use this data to respond to requests and respond to doubts, complaints, comments, among others, that may arise regarding the information included on the website, the services provided through the website, the processing of your personal data, issues related to the legal texts included on the website, as well as any other queries you may have that are not subject to contract conditions.

Other purposes for which we process your personal data are:

To ensure that the conditions of use and applicable law are met. This may include the development of tools and algorithms that help our website ensure the confidentiality of personal data collected.

Support and improvement of the services offered by our website.

Other non-identifying data is collected, obtained through some cookies that are downloaded to the user's computer when they browse our website and which we detail in our Cookies Policy.

Social network management. Urban can be present on social networks. The processing of data carried out on people who become followers on the social networks of the official pages of Urban will be governed by this section, as well as by the conditions of use, privacy policy and access regulations belonging to the social network that applies in each case and accepted in advance by the user of Urban. It will process your data in order to correctly manage your presence on the social network, reporting activities or services. Urban as well as any other purpose that the regulations of social networks allow. We will not use the profiles of followers on social networks to send advertising individually.

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, URBAN 2000 S.L. with address at Avda. Tomás Roca Bosch 3 CCC Puerto Rico Local 186S, Puerto Rico-Mogán, Las Palmas de Gran Canaria, CP 35130, will be responsible for the processing of data corresponding to users of the website.

Urban does not sell, rent or transfer personal data that may identify the user, nor will it do so in the future, to third parties without prior consent. However, in various cases collaborations may be carried out with other professionals. In such cases, the consent of the users will be required, informing them of the identity of the collaborator and the purpose of the collaboration, all under the strictest security. 

In the case of sale with deferred payment: The user accepts that all their personal data will be fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that have to access the files for the successful completion of the contract.

LEGITIMATION FOR THE PROCESSING OF YOUR DATA

The legal basis for the processing of your data is consent. Therefore, to contact us or make comments on our website, consent and acceptance of this privacy policy is required.

The offer of our services is based on the consent requested, as well as the contracting of our services according to the terms and conditions contained in the Contracting Policy.

The use of your data is legitimized by European and Spanish data protection regulations in accordance with the following legal bases:

- You have expressed your consent (you have been presented with a consent form to authorize the processing of your data for certain purposes; you can revoke the consent given at any time);

- The processing of your data is necessary for the management and maintenance of a contract signed with you;

- The processing of your data is necessary to comply with our legal obligations;

- We use your data to achieve a legitimate interest and our reasons for doing so outweigh any possible harm to your rights to the protection of your data;

There may be purposes that are permitted under other legal bases; In such cases, we will do our best to identify the legal basis in question and communicate it to you as soon as possible as soon as we become aware of its existence.

DATA CATEGORY

Identification data: name and email.

Data conservation criteria: They will be kept as long as their deletion is not requested by the interested party.

RECIPIENTS TO WHOM YOUR DATA WILL BE COMMUNICATED

To provide services strictly necessary for the development of the activity, Urban shares data with the following providers under their corresponding privacy conditions. The data will be communicated to the following companies to provide services strictly necessary for the development of their activity, https//urban.shop , shares data with the following providers under their corresponding privacy conditions:.

• Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help www.urban.shop to analyze the use made by users of the website. The information generated by the cookie about your use of www.urban.shop (including your IP address) will be directly transmitted to and stored by Google on servers in the United States.

NAVIGATION DATA

When you browse Urban Non-identifiable data may be collected, such as IP addresses, geographic location (approximately), a record of how our services are used, as well as other data that cannot be used for user identification. Non-identifying data also includes links to your browsing habits through third-party services. This website uses the following third-party analysis services:

• Google Analytics

We use this information to analyze trends, administer the site, track users' movements around the site, and to gather demographic information about our user base as a whole. 

 SECRECY AND SECURITY OF DATA. ACCURACY AND TRUTHFULNESS OF THE DATA

Urban undertakes to use and process the data, including the personal data of the users, with due respect for confidentiality and to use them in accordance with its purpose, as well as undertakes to comply with its obligation to save them and adapt all the measures to avoid alteration, loss, treatment or unauthorized access (such as the https protocols that we use), in compliance with current data protection legislation. Urban cannot guarantee the absolute impregnability of the Internet network and, therefore, the violation of data through fraudulent access to them by third parties. As a user in Urban, you are responsible for the correctness and veracity of the data you provide to Urban thus exonerating URBAN CORPORATE S.LU., of any responsibility in this regard. Users guarantee and are responsible for the accuracy, validity and authenticity of the personal data they provide, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the contact form provided on our website. 

ACCEPTANCE AND CONSENT

The user declares that he or she has been informed of the conditions regarding the protection of personal data, accepting and giving his or her consent to their processing by URBAN CORPORATE. S.LU., in the manner and for the purposes indicated in this privacy policy. 

MODIFICATIONS IN THE PRIVACY POLICY

Urban reserves the right to change the privacy policy to adapt it to legislative or jurisprudential developments, as well as industry practices. In such cases, the Provider will announce on this page the modifications made in advance regarding implementation. 

INFORMATIONAL / COMMERCIAL EMAILS

“In accordance with Art. 6, section 1, paragraph 1, letter a of the GDPR, if we have previously obtained your express consent to register for our newsletter, we will use the data necessary for this to send commercial communications in accordance with said consent.

You can unsubscribe from the newsletter at any time by sending a message to our contact address described here or by clicking on the link provided for this purpose in the e-mail with said commercial communication.

After unsubscribing, we block your email address for this use, provided that you have not given your express consent for the data to continue being used, or we reserve the right to continue using your data in cases permitted by law and on the that we inform you in this document."

VISA or MASTERCARD credit card

• We guarantee that each of the transactions carried out on Urban.shop It is 100% safe. All operations involving the transmission of personal or banking data are carried out using a secure environment. Urban.shop uses a server based on standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted over the network. (If you want to know more, visit our Secure Payment section).

• Likewise, the data about your credit card is not registered in any database but goes directly to the Bank's POS (Point of Sale Terminal).

• Additionally, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). This way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD card in our store.

• In the event that your card is not attached to this payment system, Urban.shop will only accept payment by VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability.

• In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card. VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

• Important: Credit card fraud is a crime, and Urban.shop will take legal action against anyone who makes a fraudulent transaction in our online store.

Returns & Exchanges

If you are not satisfied when you receive your order, you have a period of 14 days to make changes or returns. The return shipping cost will be borne by the customer.

To make your return, send us an e-mail to the following address: atencioncliente@urban.shop

Conditions for return

To make the return, the product must be in perfect condition, along with the manuals, covers, boxes, accessories, or promotional gifts included if applicable. As well as labels and packaging in perfect condition.

For reasons of health protection or hygiene, the return of underwear and swimwear items is not accepted. 

Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded according to the payment method made by the client.

The refund of the purchase amount or some of its items will be made between 2 and 7 business days from receipt of the returned products at our facilities.

In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to choose either a refund of the financial amount paid or a replacement of the product for another with identical characteristics. In these cases, Urban will be responsible for the costs of shipping or returning the product, provided that the customer communicates this circumstance within a period of 30 days  from the date of receipt of the shipment.

Returns at our establishments

Items purchased online (www.urban.shop) can also be returned to our stores. 

To make the return, you must present the sales/return receipt, which must be previously requested by e-mail to customerservice@urban.shop

The return information will be sent to our headquarters from where the refund will be made using the same payment method used for the purchase.

Right of withdrawal

If you wish to exercise the right of withdrawal, you must communicate it via email or this withdrawal form. 

QUESTIONS ABOUT THE PRIVACY POLICY OR YOUR RIGHTS

If you have any questions, queries or doubts about the management of any personal information that you have provided, you can contact us by phone or email indicated below:

• Tel: +34 650 59 32 55
• Email: customerservice@urban.shop