Delivery term

Delivery times start from 24 business hours following the date of purchase. The estimated time is 4 to 8 business days for the Peninsula and the Balearic Islands, and 1 to 2 business days for shipments to the Canary Islands. Portugal, Azores, Madeira, Ceuta and Melilla from 8 to 15 days. This period includes the processing in the warehouse, and the delivery period of the carrier. Shipments to the rest of the European countries have a delivery time of between 8 to 15 business days. No shipments will be made outside the mentioned delivery area. During periods of sales, promotions or special campaigns, the delivery time may be longer than usual Due to the demand so that your orders for Kings are not compromised, we guarantee delivery for the day January 5 to all orders placed in the Peninsula until on December 21 at 12:00 p.m. Orders placed after this date cannot be guaranteed delivery before January 5. Modification of data and conditions Allkauf reserves the right to modify the commercial offer presented on the web (products, prices, promotions, and commercial or service conditions at any time. Likewise, it also reserves the right to admit and cancel orders , being notified of any action on the order to the customer.

Transport

Once your order has been placed, the delivery time from our warehouses is between 24 and 48 working hours. We only work with specialized courier and transport companies, in case of absence, the courier will go a second time to ensure delivery of your order within the established period. If this is not possible, they will contact you on the telephone number you have provided. Once the purchase is made, you can request a tracking code for your order if you want to check the exact day of delivery. If we do not have any item(s) of your order, we will inform you as soon as possible, giving you an estimated delivery time. The client is responsible for the veracity and correctness of the address data provided. In the event that there is an error in the address (in whole or in part) and a second shipment is required, the customer will be responsible for the shipping cost that may be incurred.

Shipping costs

Shipping costs for the Peninsula and the Balearic Islands are €5.90 (taxes and customs included). If the amount of your order exceeds €49 and the shipping address is from the Peninsula (Spain or the Balearic Islands), you can benefit from free shipping costs. For shipments in the Canary Islands, shipping costs will always be free. For shipments to Europe consult the shipping table by country.

You can view them at the time of payment processing, just before confirming your order.

Customs expenses included in the price

For orders to the peninsula and Europe, customs expenses are included in the price paid. We will never ask you for an additional payment for customs expenses, VAT payment or other supplements. Everything is included in the price. Except in the event that the country of destination is Switzerland, in this case the import expenses will be borne by the client, and he will have the obligation to send us a copy of his passport when required. In case of not providing the required documentation, the order will be cancelled. It's simple: you pay for your purchase at allkauf.es and receive it without having to make any additional payment.

Purchase confirmation

If you buy with Scalapay, you will receive your order and pay in 3 installments. You confirm that the installments will be sold to and purchased by Retail Installations SPV 1 Limited, related parties and their beneficiaries and you hereby unconditionally and irrevocably authorize and consent to this sale and purchase."

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must notify us: Allkauf Corporate Av. Tomas Roca Bosch 3 CC Puerto Rico Local 186S 35130 Mogan Las Palmas, Spain, + 34 928560412, atencioncliente@allkauf.es, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You also have the option to electronically complete and send the model withdrawal form or any other unequivocal statement through our website https://allkauf.es/es/content/changes-and-returns-9. If you resort to that option, we will notify you without delay in a durable medium (for example, by email) the receipt of said withdrawal. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires. Consequences of withdrawal In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return or deliver the goods directly to us or to Av. Tomas Roca Bosch 3 CC Puerto Rico Local 186S 35130 Mogan Las Palmas, Spain, + 34 928560412 without undue delay and, in any case, within 14 calendar days at the latest. from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Exceptions to the right of withdrawal The right of withdrawal will not be applicable to contracts that refer to: The supply of goods made according to the specifications of the consumer and user or clearly personalized. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. (Intimates, swimwear, make-up items and accessories) The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods. The products must have their original packaging without manipulation, as well as labels. Withdrawal form model (You only have to complete and send this form if you wish to withdraw from the contract) – Attn: Allkauf Corporate Av. Tomas Roca Bosch 3 CC Puerto Rico Local 186S 35130 Mogan Las Palmas, Spain, + 34 928560412, servicioscliente@allkauf.es . – I hereby inform you/we communicate (*) that I give up my/we give up our (*) contract of sale of the following good – Ordered on/received on (*) – Name of the consumer and user or of the consumers and users – Address of the consumer and user or of the consumers and users – Signature of the consumer and user or consumers and users (only if this form is submitted on paper) - Date

Warranty and lack of conformity

In the event of a defective product, Allkauf will offer you a free replacement, repair or refund of the amount paid, with us assuming the shipping costs that may be generated. Allkauf will respond to any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the Allkauf of the lack of conformity within two months of becoming aware of it. Guarantee of accessories and complements The product warranty lasts for 24 months from the delivery of the order and covers defects resulting from defects in materials and workmanship. It will be granted only if the reason for claim is derived from manufacturing defects, which must be verified by an authorized technical service to proceed to the free replacement of the component of the same considered defective. All products such as Glasses, Jewelry and Bags purchased at Allkauf.es also have the "Guarantee" or "Certificate of Authenticity" issued by the manufacturer. The following points are excluded from the guarantee: damage caused by accidents, improper handling, lack of diligence or interventions by unauthorized third parties, as well as damage secondary to these circumstances. The warranty also does not cover normal wear and tear of components. In Glasses the lenses will not be covered by the guarantee.

How can I access the guarantee?

To make use of the guarantee, it is essential to keep the certificate of authenticity for glasses and bags and the proof of purchase. To make the guarantee effective, contact us by calling 928 560 412 or send us an e-mail to atencioncliente@allkauf.es