Delivery term

Delivery times start from 24 business hours after the date of purchase.

The estimated time is 4 to 8 business days for the peninsula and the Balearic Islands, and 1 to 2 business days for shipments to the Canary Islands. Portugal, Azores, Madeira Ceuta and Melilla from 8 to 15 days. This period includes warehouse processing, and the carrier's delivery period.

Shipments to the rest of the European countries have a delivery time of between 8 to 15 business days.

No shipments will be made outside the mentioned delivery area.

During periods of sales, promotions or special campaigns, the delivery time may be longer than usual.

Due to the demand so that your Kings orders are not compromised, we guarantee delivery by January 5 to all orders placed in the Peninsula until December 21 at 12:00 p.m.

Orders placed after this date cannot be guaranteed delivery before January 5.

Transport

Once your order has been placed, the delivery period from our warehouses is between 24 and 48 working hours.

We only work with courier companies and specialized transport, in case of absence, the courier will come a second time to ensure that your order is delivered within the established period. If this is not possible, they will contact you on the telephone number you have provided.

Once the purchase is made, you can request a tracking code for your order if you want to check the exact day of delivery.

If you do not have any item / s of your order, we will inform you as soon as possible giving you an estimated delivery time.

The client is responsible for the veracity and correctness of the address data provided. In the event that there is an error in the address (in whole or in part) and a second shipment is required, the customer will be responsible for the shipping cost that may be incurred.

Shipping costs

The shipping costs for the Peninsula, Portugal and the Balearic Islands are € 5.90 (taxes and customs included).

If the amount of your order exceeds € 45 and the shipping address is in the Peninsula (Spain and Portugal), you can benefit from free shipping.

For shipments in the Canary Islands, shipping costs will always be free.

For shipments to Europe consult the shipping table by countries.

You can view them at the time of processing the payment, just before confirming your order.

Customs charges included in the price

For orders to the peninsula and Europe, customs expenses are included in the price paid, we will never ask you for an additional payment for customs expenses, VAT payment or other supplements. Everything is included in the price.

It's simple: you pay for your purchase at allkauf.es and you receive it without having to make any additional payment.

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us: Allkauf Corporate Av. Tomas Roca Bosch 3 CC Puerto Rico Local 186S 35130 Mogan Las Palmas, Spain, + 34 928560412, shoponline@allkauf.es, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We will collect the goods

We will bear the costs of returning the goods

You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

The supply of goods made according to the specifications of the consumer and user or clearly personalized.

The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods.

Model withdrawal form

(You only have to complete and send this form if you wish to withdraw from the contract) - Attention: Allkauf Corporate Av. Tomas Roca Bosch 3 CC Puerto Rico Local 186S 35130 Mogan Las Palmas, Spain, + 34 928560412, shoponline@allkauf.es

. - I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good

- Ordered on / received on (*)

- Name of consumer and user or consumers and users - Address of consumer and user or consumers and users

- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

- Date

Warranty and lack of conformity

In the event of a defective product, Alkauf will offer you a free replacement, repair or refund of the amount paid, assuming us the shipping costs that may be generated. Allkauf respond to any lack of conformity that appears within a period of two years from delivery.

The consumer and user must inform Allkauf of the lack of conformity within two months of Allkauf aware of it.

Accessories and accessories warranty

The product warranty lasts for 24 months from the delivery of the order and covers defects derived from defects in materials and workmanship. It will be granted only if the reason for the claim is derived from manufacturing defects, which must be verified by an authorized technical service to proceed with the free replacement of the component considered defective.

All products such as Glasses, Jewelry and Bags purchased at Allkauf .es also have the "Guarantee" or "Certificate of Authenticity" issued by the manufacturer.

The following points are excluded from the guarantee: damages caused by accidents, by improper handling, by lack of diligence or by interventions of unauthorized third parties, as well as damages secondary to these circumstances. The warranty also does not cover normal wear and tear on components.

In Glasses the lenses will not be covered by the guarantee.

How can I access the guarantee?

To make use of the guarantee, it is essential to keep the certificate of authenticity for glasses and bags and the proof of purchase.

To make the guarantee effective, contact us by phone 928 560 412 or send us an e-mail to shoponline@allkauf.es.

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